Remote Customer Service Specialist

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• 11 months ago

Storeganise location_pin

Hong Kong

Undisclosed

FROM ANYWHERE IN THE WORLD

Responsibilities

Become an expert in our platform and products so you can answer questions of all types
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries through various channels
Lead product demos with potential customers
Manage onboarding and education of new and existing customers
Work closely with other team members to constantly improve and document help articles and videos to reduce customer support enquiries and empower customers to self-serve their queries as much as possible
Test new features and products, reproduce bugs and provide feedback
Provide feedback on the efficiency of the customer support process by identifying areas for improvement and leading initiatives to implement such improvements
Work closely with product, leadership and customers to provide insight and help to improve the software and all aspects of the business constantly

Requirements

At least 5 years experience as an Account Executive, Customer Support, Customer Success or similar role, preferably within B2B SaaS
Exceptional interpersonal, verbal and written communication skills
A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle
Comfortable in a remote work environment
Fluency in English a must (other languages beneficial but not required)
Must be very self-motivated & have great self-management skills
Given the remote nature of the role, one must be able to utilise asynchronous communication methods with the team over text, audio or video on platforms like Slack
Understanding of self-storage or similar property sectors not required but a big plus

Perks